Terms of Use

OnClickX is a cloud based company serving a unified platform for multiple services. Our services are intelligent solutions for businesses of all sizes.

OnClickX provides all its services subject to the terms and conditions ("Terms" or "Agreement"). When we refer to our "Services" in these Terms, we mean to include all our services which includes email services (transactional and marketing mails) along with APIs, SMTPs, IPs, cloud telephony solution with add-ons and other obvious inclusions.

To be eligible to register for a OnClickX account and use OnClickX's Services, you must review and accept the terms of this Agreement by clicking on the "I Accept" button via the available options integrated.

Terms & Conditions

In terms of the Information Technology Act, 2000, this document is an electronic record generated by a computer system and it does not require any physical or digital signatures.

This document is published in accordance with the provisions of applicable laws and regulations which require publishing the rules, regulations, privacy policy and terms & conditions for access or usage of OnClickX.

This Website by the URL https://OnClickX.com is owned and operated by OnClickX Technologies (referred to as, "OnClickX"), a company incorporated under The Companies Act, 1956 (No. 1 of 1956) and that the company is private limited, having its Corporate office at IT 10, Sitapura Industrial Area, RIICO, Jaipur, Rajasthan.

OnClickX is engaged in the business of information and technology services and is the owner of inherently developed in-house software and original business methods related to cloud communication services.

General Working and User Registration

OnClickX is a cloud based unified communication platform often described as cloud telephony, virtual telephony, value added service, virtual receptionist, Automated outbound voice technology, email services, on-premise hybrid etc. Our prime goal is to help businesses, SMEs, organizations groups or individuals to manage business.

It is required for you to visit URL and register on the Website by feeding certain personal details and you agree to provide accurate, true, present and complete information about yourself as in the registration form.

For availing services, the User shall submit CRFs and identification documents as proof of their personal and business identity and this will be as regulated by the Department of Telecommunications, Govt. of India. The documents MUST be submitted for approval and post approval the services will be activated.

Activation & Termination of Services

As soon as the documentation part is clear the services will be activated without any further delay. The documentation submission and approval would be considered on business days only.

We reserve all rights to suspend, terminate or deny your access to the services without any prior notice, for any possible reason including violation of Terms. In case termination/suspension/denial of access is due to non-payment or late renewals then too we will not be held liable for the same.

Privacy Guidelines

For user registration process, you will be required to choose a strong password and you shall provide correct information on our website while creating your account. You will be responsible to maintain the confidentiality of your password.

We reserve all rights to access, share, communicate, convey, and disseminate some or all of the customer specific information to the extent it is permissible under the applicable laws in India, in order to provide better Services to the Users.

We make sure to store and protect your personal information which includes sensitive financial information, if collected, by employing adequate and reasonable security measures in accordance with Information Technology Act, 2000 and the Rules thereunder.

Access Rights to Content

A variety of information, text, graphics, data and other materials ("content") is available on the website. The content available on the Website shall be used solely for your non-commercial use and/or to benefit from the products, services intimated on the website.

No right, title or interest in any content is transferred to you, whether as a result of downloading or reproducing such content or otherwise. The website reserves complete ownership, title and full intellectual property rights in all content uploaded by Us.

The website grants you a nonexclusive, non-transferable, revocable, limited rights to view the content retrieved from the website only for your personal, non-commercial use, provided that you do not remove or obscure any copyright notice, trademark notice, or other proprietary rights notices displayed on or in conjunction with the Content.

Exit Policy and Transfer of Ownership

In case the contract between us and the user has expired and the user decides not to renew the contract or extend services, We can, upon request, transfer the ownership of the display number to the User.

Unavailability of Desired Display Number

We will try to amicably resolve such issue by proposing best alternatives as a replacement to the desired number. No refund will be entertained if We do not find genuine interest on part of the User to resolve the issue, however if the issue is not resolved within 30 days from the date of payment, the User is entitled to 75% of amount paid, in addition to any charges paid towards obtaining a vanity display number.

Intellectual Property Rights

This website is owned by OnClickX Technologies. All rights to, title and interest in the content available on/via the website, the website's look and feel, the designs, trademarks, service marks, and trade names displayed on the website, and the website URLs, are the property of OnClickX Technologies or its licensors, and are protected by copyrights, trademarks, patents, or other proprietary rights and laws.

The website and the content are protected by copyright laws, and belong to us or its partners, affiliates or contributors. You may not manipulate or alter the images or other content on the website in any way.

Prohibited Use of the Website

While accessing any part of our website, you agree:

Communication, Indemnity & Disclaimer

Users will be required to register their valid phone numbers and e-mail addresses to facilitate any sort of communication via email or phone call. We may also use your e-mail address to send you updates, newsletters, changes to features of the service, and the like to provide you better services.

You agree to indemnify, defend and hold harmless OnClickX Technologies and its affiliates, agents, employees, directors, officers, agents, vendors and suppliers from and against any liability, losses, claims, damages, demands, investigations, inquiries, suits, costs and expenses (including legal fee and costs incidental thereto) asserted against or incurred by OnClickX Technologies.

Notwithstanding anything to the contrary, Our entire liability towards You under these Terms or otherwise shall only be in connection with refund of the money charged from you for any particular product or service, under which the unlikely liability arises.

Data Retention and Discarding Policy

This Policy is to ensure that necessary records or documents are adequately protected and maintained and to ensure that records that are no longer needed by OnClickX or are of no value are discarded at the proper time.

In case your service plan gets expired then we expect customer to take full backup of all reports/recordings at the time of plan expiry. Further OnClickX will not be liable for any data loss after the retention period is over.

Limitation of Liability

The website and its affiliates or partners take no responsibility for any consequence relating directly or indirectly to any action or inaction taken based on the content available on the website.

You specifically acknowledge that the website and its affiliates or partners are not liable for any defamatory, offensive or illegal conduct by the user or any third party.

Additionally, in no event the website will or its affiliates or partners be liable for any special, indirect, incidental, punitive, or consequential damages, including, without limitation, any loss of use, loss of profits, loss of data, cost of procurement of substitute products or services, or any other such damages.

Disclaimer & Waiver

No warranties are made that the website will meet your requirements, or that access to the Website will be uninterrupted, timely, secure, or error-free, or that defects, if any, will be corrected. The website makes no warranties as to the accuracy, or reliability of any information provided through the Website.

Any failure on our part to exercise any provision or right under these Terms, shall not constitute a waiver by us of that provision or right.

Governing Law and Dispute Resolution

The present Terms shall be governed and construed in accordance with the laws of India, without regard to its conflict of law provisions.

All disputes shall be decided by single arbitrator mutually appointed by both parties. In case the parties cannot mutually nominate an arbitrator, the arbitrator's appointment shall be governed in accordance with the Arbitration and Conciliation Act 1996, amendment act (2015) or any statutory enactment thereof.

Any arbitration shall be confidential, and neither you nor we may disclose the existence, content or results of any arbitration, except as may be required by law or for purposes of the arbitration award; the award of which is binding on both parties.

All administrative fees and expenses of arbitration will be divided equally between You and Us. The seat of arbitration shall be as per mutual understanding of both parties and all proceedings shall be conducted in English.